Shipping Policy

At Streeters Online, we aim to provide fast and reliable shipping for all your musical instrument needs. Below is an overview of our shipping policies, including delivery options, costs, and timeframes.

1. Shipping Destinations

We currently ship to the following locations:

  • United States (All 50 states, including Alaska and Hawaii)
  • Canada
  • International destinations (Shipping fees and delivery times vary by location)

2. Shipping Methods and Costs

We offer multiple shipping options to suit your needs:

a. Standard Shipping:

  • United States: Delivery within 5-7 business days, starting at $7.99.
  • Canada: Delivery within 7-10 business days, starting at $14.99.
  • International: Delivery within 10-15 business days, shipping rates calculated at checkout.

b. Expedited Shipping:

  • United States: Delivery within 2-3 business days, rates start at $19.99.
  • Canada: Delivery within 3-5 business days, starting at $29.99.
  • International: Expedited options available for select countries, rates calculated at checkout.

c. Express Shipping:

  • United States: Delivery within 1-2 business days, rates start at $29.99.
  • International: Express options available upon request; contact customer support for rates.

3. Free Shipping

We offer free standard shipping on orders over $100 within the United States.

4. Order Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays may have a slight delay. Once your order is processed, you will receive a confirmation email with tracking information.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your Streeters Online account.

6. International Shipping and Customs

For international orders:

  • Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees that may be applied by the destination country. These fees are not included in our shipping costs and are determined by local customs regulations.
  • Customs Delays: International shipments may experience delays due to customs processing. Streeters Online is not responsible for delays caused by customs.

7. Shipping Restrictions

Some items may have shipping restrictions based on size, weight, or destination. If your order includes a restricted item, we will notify you promptly and provide alternative shipping options.

8. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us immediately:

  • Lost Packages: If your package does not arrive within the estimated delivery time, please reach out to us at support@streetersonline.com. We will investigate the issue with the carrier and work towards a resolution.
  • Damaged Items: If you receive a damaged item, please email us with photos of the damage, and we will arrange for a replacement or refund at no additional cost to you.

9. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible at support@streetersonline.com. We will do our best to accommodate changes, but once an order has been shipped, we cannot modify the address.