Return Policy

At Streeters Online, we strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied with your order, you may return eligible items according to our Return Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be initiated within 30 days of the purchase date.
  • Condition: Items must be in their original, unused condition with all packaging and accessories intact. Items that show signs of use or damage are not eligible for return.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process the return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Digital products, downloads, and software
  • Opened or used musical instruments (for hygiene and quality control reasons)
  • Custom or personalized items
  • Gift cards
  • Final sale items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@streetersonline.com with your order number and details about the item(s) you wish to return.
  2. Return Authorization: We will provide a return authorization number and instructions for sending the item(s) back to us.
  3. Pack Your Return: Carefully pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
  4. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service. Streeters Online is not responsible for items lost or damaged during return shipping.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Returns: If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items that are not returned in their original condition).
  • Shipping Costs: Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).

5. Exchanges

If you receive a defective or damaged item, you may exchange it for the same item. Contact us at support@streetersonline.com, and we will arrange for a replacement at no additional cost.

6. International Returns

For international orders, the customer is responsible for any return shipping costs, customs duties, taxes, or fees that may apply.

7. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our practices. Please review this policy periodically for any updates.